Black Rock Coffee Bar
Black Rock Coffee Bar in Portland is a vibrant, trendy spot serving exceptional coffee and tea in a casual atmosphere. The drive-through service offers convenience for those on the go, while the friendly, energetic staff creates a welcoming environment that keeps customers coming back. Their menu features popular items like the Mexican Blended Mocha and White Mocha with alternative milk options, including oat milk for those with dietary restrictions.
The staff is known for their attentiveness and willingness to accommodate special requests, particularly for customers with allergies. They take extra care in preparing orders, even checking ingredients and cleaning equipment when necessary.
The location offers free street parking and a dedicated parking lot, making it accessible for visitors. Payment options are flexible, accepting credit cards, debit cards, and NFC mobile payments. It's particularly popular among university students and tourists looking for quality beverages in a hip Portland setting.
While the location can get busy with lines sometimes extending through the parking lot, the quality of beverages and exceptional customer service make it worth the wait. No-contact delivery and takeaway options provide additional convenience for customers.
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3 months ago
I used the black rock app to order & the drive thru to pick up my order. I order 2 of the Mexican blended mochas. They were delicious. I also ordered the ham & cheese croissant. It was cold. One tiny piece of ham (compared to size of croissant. There was not any cheese.
2 months ago
Extremely disappointed by the service I received at the Black Rock Coffee Bar on 99W Pacific Highway today (Wednesday, 4/23 around 2:15pm). I’ve been a loyal customer at this location and others for months and have never had such a disrespectful encounter. I placed a mobile order through the app and arrived at the correct location, confirmed by the GPS on the Black Rock app. The employee working at the time (dark hair tied back, light facial hair) insisted I was at the wrong store and completely dismissed the proof I showed him. I remained calm and respectful throughout our interaction, but he was very rude, condescending, and offered no interest or support in resolving the issue whatsoever. No refund, no drinks/food, nothing—he walked away mid-conversation to assist a drive-through customer, leaving me without any assistance, feeling very disrespected and without the order i had paid for. This same employee has been slow and has made mistakes with my orders in the past, but this was by far the most unprofessional experience I’ve had. Other staff have always been great, but this level of disdain and disregard for customer service is completely unacceptable. Black Rock, please address this.
a month ago
Been to this place 3 times, been a bad experience every single time. The wait has been crazy every single time. I’m talking 30+ minutes to get your “quick” coffee. Limited options, nothing special whatsoever. The workers always seem understaffed and scrambling (they are good people but I’m sure this is managements fault) 3 strikes your out. Go down the street to Starbucks.
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